ocr: Tuberack Office of the Board of Directors P. Archibald Bingham, Chair We are concerned. We had expected youto do a better job of managing customer satisfaction. Let'sget together soon to talk. AS you Know, the market looks closely at satisraction. It'sa key indicator of performance, and thus has a critical impact on our stock prices. It'sno surprise that our stock price is so bad. Focus hard on building satisraction. Best regards, Arch P.A Archibald Bingham Chairman, Board of. Directors
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